<?xmlversion="1.0" encoding="UTF-8"?>version='1.0' encoding='utf-8'?> <!-- generated by https://github.com/cabo/kramdown-rfc2629 version 1.2.13 --> <!DOCTYPE rfc SYSTEM "rfc2629-xhtml.ent"> <rfc xmlns:xi="http://www.w3.org/2001/XInclude" ipr="trust200902" docName="draft-iab-for-the-users-04"number="0000"number="8890" submissionType="IAB" category="info" consensus="true" obsoletes="" updates="" xml:lang="en" tocInclude="true" sortRefs="true" symRefs="true" version="3"> <!-- xml2rfc v2v3 conversion 2.34.0 --> <front> <title>The Internet is for End Users</title> <seriesInfo name="RFC"value="0000"/>value="8890"/> <author initials="M." surname="Nottingham" fullname="Mark Nottingham"> <organization/> <address> <postal> <city>Prahran</city><region>VIC</region> <country>Australia</country> </postal> <email>mnot@mnot.net</email> <uri>https://www.mnot.net/</uri> </address> </author> <date year="2020"month="May"/> <workgroup>Internet Architecture Board (IAB)</workgroup>month="August"/> <keyword>stakeholder</keyword> <abstract> <t>This document explains why the IAB believes that, when there is a conflict between the interests of end users of the Internet and other parties, IETF decisions shouldfavourfavor end users. It also explores howthisthe IETF can more effectivelybe achieved.</t>achieve this.</t> </abstract><note> <name>Note to Readers</name> <t>The issues list for this draft can be found at <eref target="https://github.com/intarchboard/for-the-users/issues">https://github.com/intarchboard/for-the-users/issues</eref>.</t> <t>The most recent (often, unpublished) draft is at <eref target="https://intarchboard.github.io/for-the-users/">https://intarchboard.github.io/for-the-users/</eref>.</t> <t>Recent changes are listed at <eref target="https://github.com/intarchboard/for-the-users/commits/master">https://github.com/intarchboard/for-the-users/commits/master</eref>.</t> <t>See also the draft's current status in the IETF datatracker, at <eref target="https://datatracker.ietf.org/doc/draft-iab-for-the-users/">https://datatracker.ietf.org/doc/draft-iab-for-the-users/</eref>.</t> </note></front> <middle> <section anchor="introduction" numbered="true" toc="default"> <name>Introduction</name> <t>Many who participate in the IETF are most comfortable making what we believe to be purely technical decisions; our processis defined to favorfavors technicalmerit,merit through our well-known mantra of "rough consensus and running code."</t> <t>Nevertheless, the running code that results from our process (when things work well) inevitably has an impact beyond technical considerations, because the underlying decisions afford some uses while discouraging others. While we believe we are making only technical decisions, in reality, we are defining (in some degree) what is possible on the Internet itself.</t> <t>This impact has become significant. As the Internet increasingly mediates essential functions in societies, it has unavoidably become profoundly political; it has helped people overthrowgovernments andgovernments, revolutionize social orders, swing elections, control populations, collect data about individuals, and reveal secrets. It has created wealth for some individuals and companies while destroyingothers'.</t>that of others.</t> <t>All of this raises the question: For whom do we go through the pain of gathering rough consensus and writing running code?</t> <t>After all, there are a variety of parties that standards can benefit, such as (but not limited to) end users, network operators, schools, equipment vendors, specification authors, specification implementers, content owners, governments,non-governmental organisations,nongovernmental organizations, social movements, employers, and parents.</t> <t>Successful specifications will provide some benefit to allofthe relevant parties because standards do not represent a zero-sum game. However, there are sometimes situations where there is a conflict between the needs of two (or more) parties.</t> <t>In these situations, when one of those parties is an "end user" of the Internet--- for example, a person using aWebweb browser, mail client, or another agent that connects to the Internet--- the Internet Architecture Board argues that the IETF should favor their interests over those of other parties.</t> <t><xref target="who" format="default"/> explains what is meant by "endusers";users", <xref target="why" format="default"/> outlines why IETF work shouldprioritiseprioritize them, and <xref target="how" format="default"/> describes how we can do that.</t> </section> <section anchor="who" numbered="true" toc="default"> <name>Who Are "End Users"?</name> <t>In this document, "endusers,"users" means human users whose activities IETF standardsas a whole are designed tosupport, sometimes indirectly. Thus, the end user of a protocol to manage routers is not a router administrator; it is the people using the network that the router operates within.</t> <t>End users are not necessarily a homogenous group; they might have different views of how the Internet shouldwork,work and might occupy several roles, such as a seller, buyer, publisher, reader, serviceproviderprovider, and consumer. An end user mightbe browsingbrowse the Web,monitoringmonitor remote equipment,playingplay a game,video conferencingvideoconference with colleagues,sendingsend messages to friends, orperformingperform an operation in a remote surgerytheatre.theater. They might be "at thekeyboard",keyboard" or represented by software indirectly (e.g., as a daemon).</t> <t>Likewise, an individual end user might have many interests (e.g., privacy, security, flexibility, reachability) that are sometimes in tension.</t> <t>A person whose interests we need to consider might not directly be using a specific system connected to the Internet. For example, if a child is using a browser, the interests of that child's parents or guardians may be relevant. A person pictured in a photograph may have an interest in systems that process that photograph; a person entering a room with sensors that send data to the Internethasmay have interests that may be involved in our deliberations about how those sensor readings are handled.</t> <t>While such less-direct interactions between people and the Internet may be harder to evaluate, this document's concept ofend-user"end user" nonetheless includes such people.</t> </section> <section anchor="why" numbered="true" toc="default"> <name>WhyThethe IETF ShouldPrioritisePrioritize End Users</name> <t>Even before the IETF was established, the Internet technical community has focused on user needs since at least <xref target="RFC0001" format="default"/>, which stated that "One of our goals must be to stimulate the immediate and easy use by a wide class of users."</t> <t>And, while wespecialisespecialize in technical matters, the IETF is not neutral about the purpose of its work in developing the Internet; in "A Mission Statement for the IETF" <xref target="RFC3935" format="default"/>, the definitions include:</t> <blockquote>The IETF community wants the Internet to succeed because we believe that the existence of the Internet, and its influence on economics, communication, and education, will help us to build a better human society.</blockquote><t>Later<t>Later, in<xref target="RFC3935" sectionFormat="of" section="2.1"/>,"The Scope of the Internet" (<xref target="RFC3935" sectionFormat="of" section="4.1"/>), it says:</t> <blockquote>The Internet isn't value-neutral, and neither is the IETF. We want the Internet to be useful for communities that share our commitment to openness and fairness. We embrace technical concepts such as decentralized control, edge-user empowerment and sharing of resources, because those concepts resonate with the core values of the IETF community. These concepts have little to do with the technology that's possible, and much to do with the technology that we choose to create.</blockquote> <t>In other words, the IETFis concerned with developingdevelops andmaintainingmaintains the Internet to promote the socialgood, and thegood. The society that the IETF is attempting to enhance is composed of end users, along with groups of them forming businesses, governments, clubs, civil society organizations, and other institutions.</t> <t>Merely advancing the measurable success of the Internet (e.g., deployment size, bandwidth, latency, number of users) is not an adequate goal; doing so ignores how technology is so often used as a lever to assert power over users, rather than empower them.</t> <t>Beyond fulfilling the IETF's mission,prioritisingprioritizing end users can also help to ensure the long-term health of the Internet and the IETF's relevance to it. Perceptions of capture by vendors or other providers harm both; the IETF's work will (deservedly) lose end users' trust if itprioritisesprioritizes (or is perceived toprioritise)prioritize) others' interests over them.</t> <t>Ultimately, the Internet will succeed or fail based upon the actions of its end users, because they are the driving force behind its growth to date. Notprioritisingprioritizing them jeopardizes the network effectwhichthat the Internet relies upon to provide so much value.</t> </section> <section anchor="how" numbered="true" toc="default"> <name>HowThethe IETF CanPrioritisePrioritize End Users</name> <t>There are a few ways that the IAB believes the IETF community canprioritiseprioritize end users, based upon our observations.By its nature, thisThis is not a complete list.</t> <section anchor="engaging-the-internet-community" numbered="true" toc="default"> <name>Engaging the Internet Community</name> <t>The IETF community does not have any unique insight into what is "good for endusers,"users", and it is not uncommon for us to be at a further disadvantage because of our close understanding of some--- but not all--- aspects of the Internet.</t> <t>At the same time, wedohave a culture of considerable deference to a broader "Internet community"- roughly,-- roughly what this document calls end users--- in our decision-making processes. Mere deference, however, is not adequate; even with the best intentions, we cannot assume that our experiences of the Internet are those of all of its endusers,users or that our decisions have a positive impact upon them.</t> <t>Therefore, we have not only a responsibility toanalyseanalyze and consider the impacts of the IETF's work, but also a responsibility to consult with that greater Internet community. In particular, we should do so when one of our decisions has a potential impact upon end users.</t> <t>The IETF community faces significant hurdles in doing so. Our work isspecialisedspecialized and often esoteric, and processes for developing standards often involve very long timescales. Affected parties are rarely technical experts, and they often base theirexperienceunderstanding of the Internetis often basedupon incomplete (and sometimes inaccurate) models. Often, even when we try to engage a broader audience, their participation is minimal--- until a change affects someone in a way they don't like. Surprising the Internet community is rarely a good outcome.</t> <t>Government-sponsored individuals sometimes participate in the IETF community. While this is welcome, it should not be taken as automatically representative of end users elsewhere, or even all end users in the relevant jurisdiction. Furthermore, what is desirable in one jurisdiction (or at least to its administrators) might be detrimental in others (see <xref target="conflict" format="default"/>).</t> <t>While some civil societyorganisations specialiseorganizations specialize in technology and Internet policy, theytypically do not have the capacity torarely can participate broadly, nor are they necessarily representative of the larger Internet community. Nevertheless, their understanding ofend userend-user needs is often profound, and they are in many ways thebest informedbest-informed advocates forend userend-user concerns; they should be considered a primary channel for engaging the broader Internet community.</t> <t>A promising approach to help fill these gaps is to identify and engage with specifically affected communities when making decisions that might affectthem;them, for example, one or more industry associations, user groups, or a set of individuals, though we can'tof courseformally ensure that they are appropriately representative.</t> <t>In doing so, we should not require them to "come to us"; unless a stakeholder community is already engaged in the IETF process effectively, the IETF community should explore how to meet with them on their terms- taking-- take the initiative to contact them, explain our work, and solicit their feedback.</t> <t>In particular, while IAB workshops,BoFsBOFs, and BarBoFsBOFs can be an effective mechanism to gather input within our community, theyoften do notrarely have the visibilityininto other communities that is required to solicit input, much less effective participation.</t> <t>Instead, an event like a workshop may be more effective if co-located with--- and ideally hosted or co-hosted by--- a forum that's familiar to that stakeholder community. We should alsotake the opportunity toraise the visibility of IETF work (or potential IETF work) in such fora through conference talks, panels, newsletter articles, etc.</t> <t>For example, the IABheld theESCAPE workshop <xref target="RFC8752" format="default"/>to solicitsolicited input from Internet publishers and advertisersthat might be affected byabout a proposalfor new work in the IETF.that might affect them. While the workshop was considered successful, participation might have been improved by identifying an appropriate industry forum and working with them to host the event.</t> <t>When we engage with the Internet community, we should also clearly identify tailored feedback mechanisms (e.g., subscribing to a mailing list may not beappropriate),appropriate) and assure that they arewell-knownwell known in those communities.</t> <t>The Internet Society can be an invaluable partner in these efforts; their focus on the Internet community, policyexpertiseexpertise, and resources can help to facilitate discussions with the appropriate parties.</t> <t>Finally, we should remember that the RFCseries areSeries contains Requests For Comments; if there are serious implications of our work, we should document them and ask for feedback from the InternetCommunity.</t>community.</t> </section> <section anchor="creating-user-focused-systems" numbered="true" toc="default"> <name>Creating User-Focused Systems</name> <t>We should pay particular attention to the kinds of architectures wecreate,create and whether they encourage or discourage an Internet that works for end users.</t> <t>For example, one of the most successful Internet applications is the Web, which uses the HTTP application protocol. One of HTTP's key implementation roles is that of theWebweb browser--- called the "user agent" in <xref target="RFC7230" format="default"/> and other specifications.</t> <t>User agents act as intermediaries between a service and the end user; rather than downloading an executable program from a service that has arbitrary access into the users' system, the user agent only allows limited access to display content and run code in a sandboxed environment.Of course, endEnd users are diverse and the ability of alimited number offew user agents toproperlyrepresent individual interests properly is imperfect, but this arrangement is an improvement over the alternative--- the need tocompletelytrust aWeb sitewebsite completely with all information on your system to browse it.</t> <t>Defining the user agent role in standards also creates a virtuous cycle; it allows multiple implementations,therebyallowing end users to switch between them with relatively low costs (although there are concerns about the complexity of the Web creating barriers to entry for new implementations). This creates an incentive for implementers tocarefullyconsider the users'needs,needs carefully, whichoftenare often reflectedbackinto the defining standards. The resulting ecosystem has many remaining problems, but a distinguished user agent role provides an opportunity to improve it.</t> <t>In contrast, the Internet of Things (IoT) has not yet seen the broad adoption of a similar role; many current systems require opaque, vendor-specific software or hardware for the user-facing component. Perhaps as a result of this, that ecosystem and its end users face serious challenges.</t> </section> <section anchor="identifying-negative-end-user-impact" numbered="true" toc="default"> <name>Identifying NegativeEnd UserEnd-User Impact</name> <t>At its best, our work will unambiguously build a better human society.In some cases,Sometimes, we will consciouslydecide tobe neutral and open-ended, allowing the "tussle" among stakeholders to produce a range of results (see <xref target="TUSSLE" format="default"/> for further discussion).</t> <t>At the very least, however, we must examine our work for negative impact on endusers,users and take steps to mitigate it where encountered. In particular, when we've identified a conflict between the interests of end users and other stakeholders, we should err on the side of protecting end users.</t> <t>Note that "negative impact on end users" is not defined in this document; that is something that the relevant body (e.g.,Working Group)working group) needs to discuss and come to consensus on. Merely asserting that something is harmful is not adequate. The converse is also true, though; it's not good practice to avoid identifying harms, nor is it acceptable to ignore them when brought to our attention.</t> <t>The IAB and IETF have already established a body of guidance for situations where thissort ofconflict is common, including (but not limited to) <xref target="RFC7754" format="default"/> on filtering, <xref target="RFC7258" format="default"/> and <xref target="RFC7624" format="default"/> on pervasive surveillance, <xref target="RFC7288" format="default"/> on host firewalls, and <xref target="RFC6973" format="default"/> regarding privacy considerations.</t> <t>Much of that advice has focused on maintaining the end-to-end properties of a connection <xref target="RFC3724" format="default"/>. This does not mean that our responsibility to end users stops there; decisions might affect them in other ways. For example, data collection by various applications even inside otherwise secure connections is a major problem on the Internet today. Also, inappropriate concentration of power on the Internet has become a concerning phenomenon--- one that protocol design might have some influence upon.</t> </section> <section anchor="conflict" numbered="true" toc="default"> <name>Handling ConflictingEnd UserEnd-User Needs</name> <t>When the needs of different end users conflict (for example, two sets of end users both have reasonabledesires)desires), we again should try tominimiseminimize negative impact.</t> <t>For example, when a decision improves the Internet for end users in one jurisdiction, but at the cost of potential harm to others elsewhere, that is not a goodtradeoff.trade-off. As such, weeffectivelydesign the Internet for the pessimal environment; if a user can be harmed, they probably will be, somewhere.</t> <t>There may be cases where genuine technical need requires compromise. However, suchtradeoffstrade-offs are carefully examined and avoided when there are alternate means of achieving the desired goals. If they cannot be, these choices and reasoning ought to be thoroughly documented.</t> </section> <section anchor="deprioritising-internal-needs" numbered="true" toc="default"><name>Deprioritising<name>Deprioritizing Internal Needs</name> <t>There area number ofseveral needs that are very visible to us as specificationauthors,authors but should explicitly not beprioritisedprioritized over the needs of end users.</t> <t>Theseinclude:include convenience for document editors, IETF process matters, and "architectural purity" for its own sake.</t> </section> </section> <section anchor="iana-considerations" numbered="true" toc="default"> <name>IANA Considerations</name> <t>This documentdoes not require action by IANA.</t>has no IANA actions.</t> </section> <section anchor="security-considerations" numbered="true" toc="default"> <name>Security Considerations</name> <t>This document does not have any direct security impact; however, failing toprioritiseprioritize end users might well affect their security negatively in the long term.</t> </section> </middle> <back> <references> <name>Informative References</name> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.0001.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.3724.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.3935.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.6973.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.7230.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.7258.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.7288.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.7624.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.7754.xml"/> <xi:include href="https://xml2rfc.ietf.org/public/rfc/bibxml/reference.RFC.8752.xml"/><!-- [rfced] [TUSSLE] The URL below is correct --><reference anchor="TUSSLE"target="http://groups.csail.mit.edu/ana/Publications/PubPDFs/Tussle2002.pdf">target="https://groups.csail.mit.edu/ana/Publications/PubPDFs/Tussle2002.pdf"> <front> <title>Tussle in Cyberspace: Defining Tomorrow's Internet</title> <author initials="D." surname="Clark" fullname="David D. Clark"> <organization>MIT Lab for Computer Science</organization> </author> <author initials="K." surname="Sollins" fullname="Karen R. Sollins"> <organization>MIT Lab for Computer Science</organization> </author> <author initials="J." surname="Wroclawski" fullname="John Wroclawski"> <organization>MIT Lab for Computer Science</organization> </author> <author initials="R." surname="Braden" fullname="Robert Braden"> <organization>USC Information Sciences Institute</organization> </author> <date month="August" year="2002"/> </front> <seriesInfo name="DOI" value="10.1145/633025.633059"/> </reference> </references> <section numbered="false"anchor="acknowledgements"toc="default"><name>Acknowledgements</name> <t>This<name>IAB Members at the Time of Approval</name> <t>Internet Architecture Board members at the time this document was approved for publication were:</t> <ul empty="true" spacing="compact"> <li><t><contact fullname="Jari Arkko"/></t></li> <li><t><contact fullname="Alissa Cooper"/></t></li> <li><t><contact fullname="Stephen Farrell"/></t></li> <li><t><contact fullname="Wes Hardaker"/></t></li> <li><t><contact fullname="Ted Hardie"/></t></li> <li><t><contact fullname="Christian Huitema"/></t></li> <li><t><contact fullname="Zhenbin Li"/></t></li> <li><t><contact fullname="Erik Nordmark"/></t></li> <li><t><contact fullname="Mark Nottingham"/></t></li> <li><t><contact fullname="Melinda Shore"/></t></li> <li><t><contact fullname="Jeff Tantsura"/></t></li> <li><t><contact fullname="Martin Thomson"/></t></li> <li><t><contact fullname="Brian Trammell"/></t></li> </ul> </section> <section numbered="false" anchor="acknowledgements" toc="default"> <name>Acknowledgements</name> <t>Many discussions influencedby many discussions,this document, both inside and outside of the IETF and IAB. In particular, <contact fullname="Edward Snowden"/>'s comments regarding the priority of end users at IETF 93 and the HTML5 Priority of Constituencies were both influential.</t> <t>Many people gave feedback and input, including <contact fullname="Harald Alvestrand"/>, <contact fullname="Mohamed Boucadair"/>, <contactfullname="Stephen Farrell"/>, <contactfullname="Joe Hildebrand"/>, <contact fullname="Lee Howard"/>, <contact fullname="Russ Housley"/>, <contact fullname="Niels ten Oever"/>, <contact fullname="Mando Rachovitsa"/>, <contactfullname="Martin Thomson"/>, <contact fullname="Brian Trammell"/>, <contactfullname="John Klensin"/>,<contact fullname="Eliot Lear"/>, <contact fullname="Ted Hardie"/>,and <contactfullname="Jari Arkko"/>.</t>fullname="Eliot Lear"/>.</t> </section> </back><!-- ##markdown-source: H4sIABnEZl4AA6Vca5PbxpX9zl+BGn+QpoqkFDuOY81uvKNXJMeSXZpx+cPW VqoJNMnOAGgaDQxFq/Tf95x7uxsgOc4+kkrZQxJAd9/Huec+4MViMetdX9tn 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