<?xmlversion='1.0' encoding='utf-8'?> <?xml-stylesheet type="text/xsl" href="rfc2629.xslt" ?>version="1.0" encoding="UTF-8"?> <!-- [CS] updated by Chris 05/10/21 --> <!-- generated by https://github.com/cabo/kramdown-rfc2629 version 1.4.7 --> <!DOCTYPE rfc SYSTEM "rfc2629-xhtml.ent"><?rfc sortrefs="yes"?> <?rfc symrefs="yes"?><rfc xmlns:xi="http://www.w3.org/2001/XInclude" ipr="trust200902" docName="draft-iab-covid19-workshop-03"category="info"number="9075" obsoletes="" updates=""submissionType="IETF"submissionType="IAB" category="info" consensus="true" xml:lang="en" tocInclude="true" sortRefs="true" symRefs="true" version="3"> <!-- xml2rfc v2v3 conversion 3.7.0 --> <front> <title abbrev="IAB COVID-19Network ImpactsWorkshop 2020">Report from the IAB COVID-19 Network Impacts Workshop 2020</title> <seriesInfoname="Internet-Draft" value="draft-iab-covid19-workshop-03"/>name="RFC" value="9075"/> <author initials="J." surname="Arkko" fullname="Jari Arkko"><organization>Ericsson</organization><organization showOnFrontPage="false">Ericsson</organization> <address> <email>jari.arkko@ericsson.com</email> </address> </author> <author initials="S." surname="Farrell" fullname="Stephen Farrell"><organization>Trinity<organization showOnFrontPage="false">Trinity College Dublin</organization> <address> <email>stephen.farrell@cs.tcd.ie</email> </address> </author> <author initials="M." surname="Kühlewind" fullname="Mirja Kühlewind"><organization>Ericsson</organization><organization showOnFrontPage="false">Ericsson</organization> <address> <email>mirja.kuehlewind@ericsson.com</email> </address> </author> <author initials="C." surname="Perkins" fullname="Colin Perkins"><organization>University<organization showOnFrontPage="false">University of Glasgow</organization> <address> <email>csp@csperkins.org</email> </address> </author> <date year="2021"month="May" day="05"/> <keyword>Internet-Draft</keyword>month="July"/> <abstract> <t>TheCOVID-19Coronavirus disease (COVID-19) pandemic caused changes in Internet user behavior, particularly during the introduction oftheinitial quarantine and work-from-home arrangements. These behavior changes drove changes in Internet traffic.</t> <t>The Internet Architecture Board (IAB) held a workshop to discuss network impacts of the pandemic on November 9-13, 2020. The workshop was held to convene interested researchers, network operators, network management experts, and Internet technologists to share their experiences. The meeting was held online given theon-goingongoing travel and contact restrictions at that time.</t> <t>Note that this document is a report on the proceedings of the workshop. The views and positions documented in this report are those of the workshop participants and do not necessarily reflect IAB views and positions.</t> </abstract> <note removeInRFC="true"> <name>Discussion Venues</name> <t>Source for this draft and an issue tracker can be found at <eref target="https://github.com/intarchboard/covid19-workshop"/>.</t> </note> </front> <middle> <section anchor="introduction" numbered="true" toc="default"> <name>Introduction</name> <t>The Internet Architecture Board (IAB) held a workshop to discuss network impacts of the COVID-19pandemic,pandemic on November 9-13, 2020. The workshop was held to convene interested researchers, network operators, network management experts, and Internet technologists to share their experiences. The meeting was held online given theon-goingongoing travel and contact restrictions at that time.</t> <t>COVID-19 has caused changes in user behavior, which in turn drovechange tochanges in Internet traffic. These changes in user behavior appeared rather abruptly and were significant, in particular during the introduction oftheinitial quarantine and work-from-home arrangements. This caused changestoin Internet traffic in terms ofvolumes,volume and location, as well as shifts in thetypetypes of applications used. This shift in trafficas well asand user behaviorcreatedalso created a shift in securityparticespractices as well as attack patterns that made use of the attacksurfacesurface, resulting from the shift tohome-workingworking from home in a global crisis.</t><t>Announcement<t>An announcement for the workshop was sent out in July2020,2020 requesting that interested partiestosubmit position papersforto the workshop program committee. A total of 15 position papers were received fromaltogether33authors.authors in total. The papers are listed in <xref target="positionpapers" format="default"/>. In addition, several other types of contributions and pointers to existing work were provided. A number of position papers referred to parallel work being published in measurement-related academic conferences.</t> <t>Invitations for the workshop were sent out based on the position papers and other expressions of interest. On the workshop conference calls were4546 participants, listed in <xref target="participants" format="default"/>.</t> <t>The workshop was held over the course of one weekhostingand hosted three sessions covering i) measurements and observations, ii) operational and security issues, and iii) future consideration and conclusions. As these three sessions were scheduled on Monday, Wednesday, andFridayFriday, a positive side effect was that the time in between the sessions could be used for mailing list discussion and compilation of additional workshop material.</t> </section> <section anchor="scope" numbered="true" toc="default"> <name>Scope</name> <t>The COVID-19 pandemic has had a tremendous impact on people's livesand theas well as societies and economies around the globe. But it also had a big impact on networking. With large numbers of people working from home or otherwise depending on the network for their daily lives, network traffic volume has surged. Internet service providers and operators have reporteda20%traffic growthor more traffic growth in a matter of weeks. Traffic at Internet Exchange Points (IXPs) is similarly on the rise. Most forms of network traffic have seen an increase, with conversational multimedia trafficgrowinggrowing, in somecasescases, by more than 200%. And user time spent on conferencing services has risen by an order of magnitude on some conferencing platforms.</t> <t>In general, the Internet has coped relatively well with this traffic growth. The situation is not perfect: therehashave also been some outages, video quality reduction, and other issues. Nevertheless, it is interesting to see how the technology,operatorsoperators, and service providers have been able to respond to large changes in traffic patterns.</t> <t>Understanding what actually happened with Internet trafficisis, ofcoursecourse, interestingbyin its own right. How that impacted the user experience or the intended function of the services is equally interesting. Measurements of and reports on Internet traffic in 2020 are therefore valuable. But it would also be interesting to understand what types of network management and capacity expansion actions were taken in general. Anecdotal evidence points to Internet and service providers tracking how their services areused, andused and, in manycasescases, adjusting services to accommodate the new traffic patterns, from dynamic allocation ofcomputecomputing resources to more complex changes.</t> <t>The impacts of this crisis are also a potential opportunity to understand the impact of traffic shifts and growth moregenerally, orgenerally to prepare for future situations -- crises or otherwise--- that impactnetworking. Or evennetworking, or to allow us to adjust the technology to be even better suited to respond to changes.</t> <t>The scope of this workshop, based on the call for contributions, included:</t> <ul spacing="normal"> <li>measurementsaboutof traffic changes, user experience and problems, service performance, and other relevant aspects</li> <li>discussion about thebehind the scenesbehind-the-scenes network management and expansion activities</li><li>experiences<li>sharing experiences in the fields of general Internet connectivity, conferencing, media/entertainment, and Internet infrastructure</li> <li>lessons learnedforon preparedness and operations</li> <li>lessons learnedforon Internet technology and architecture</li> </ul> </section> <section anchor="discussion-topics" numbered="true" toc="default"> <name>Workshop Topics and Discussion</name> <section anchor="measurement" numbered="true" toc="default"><name>Measurement-based<name>Measurement-Based Observations on Network Traffic Dynamics</name> <t>The workshop started with a focus on measurements. A large portion of the submitted papers presented and discussed measurementdatadata, and these submissions provided a good basisgetfor a better understanding of the situation, covering different angles and aspects of network traffic andkinddifferent kinds of networks.</t> <t>Changes in Internet traffic due to the COVID-19 pandemic affected different networks in various ways. Yet all networksobservedsaw some form of change, be it a reduction in traffic, an increase in traffic, a change inworking daysworkday and weekenddaysdiurnal patterns, or a change in traffic classes. Traffic volume, directionality ratios, andits sourcetraffic origins anddestination aredestinations were radically different than from before COVID-19.</t> <t>At a high level, while traffic from home networks increased significantly, for the traffic in mobile networks different trends were observed. Either the traffic increased as well -- for instance, in locations where use of residential ISP services is less common -- traffic decreased as a result of reduced population mobility.TheThis observedbehaviortraffic decrease in mobile networksis antagonistic, yet complementary, toreflected rather theone observed in residential ISPs. In residential networks thereopposite trend than what wasa strong increase in video conferencing and remote learning application traffic due to the shift for working and learning at home. With that shift, the typical diurnal usage patterns in network traffic also changed, with peak times occuring earlier in the day and lasting longer over the day - reflecting the start of the work or school day from home. This behavior is antagonistic, yet complementary, to the oneobserved in residential ISPs.</t> <t>While diurnal congestion at interconnectpointpoints as well in certainlast mile networklast-mile networks was reported, mainly in March, nopersitentpersistent congestion was observed. Further, a downwardtrendstrend in download throughput to certain cloud regions was measured, which can probably be explainedwithby theincreaseincreased use of cloud services. This gives another indication that thescalngscaling of shared resources in the Internet is working reasonably well enough to handle even larger changes in traffic asexperienceexperienced during the first nearly global lockdown of the COVID-19 pandemic.</t> <section anchor="overall-traffic-growth" numbered="true" toc="default"> <name>Overall Traffic Growth</name> <t>The global pandemic has significantly accelerated the growth of data traffic worldwide. Based on the measurement data of one ISP, three IXPs, a metropolitan educational network, and a mobile operator, it was observed at the beginning of the workshop <xref target="Feldmann2020" format="default"/>that overallthat, overall, the network was able to handle the situationwell,well despite a significant and sudden increase in the traffic growth rate in March and April. That is, after the lockdown was implemented in March, a traffic increase of 15-20% was observed at the ISP as well as at the threeIXPs was observed. That represents theIXPs. This trafficgrowth expected in a typical yeargrowth, whichnowwould typically occur over a year, took placein the matter ofover a few weeksonly---a-- a substantial increase. At DE-CIX Frankfurt, the world's largest Internet Exchange Point in terms of data throughput, the year 2020has seensaw the largest increase in peak traffic within a single year since the IXP was founded in 1995. Additionally, mobile traffic has slightly receded. In access networks, the growth rate of upstream traffic also exceeded the growth in downstream traffic, reflecting increased adoption and use ofvideo conferencingvideoconferencing and other remote work and school applications.</t> <t>Most traffic increases happenedduring non-traditionaloutside of pre-pandemic peakhours:hours. Before the first COVID-19 lockdowns, the main time of use was in the evening hours during the week,whereaswhereas, sinceMarchMarch, it has been spread more equally across the day. That is, the increase in usage has mainly occurred outside the previous peak usage times(e.g.(e.g., during the day while working from home). This means that, for the first time, network utilization on weekdays resembled that on weekends. The effects of the increased traffic volume could easily beabsorbed:absorbed, either by using existing reservecapacity,capacity or by quickly switching additional bandwidth. This is one reason why the Internet was able to cope well with the pandemic during the first lockdown period.</t> <t>Some of the lockdowns were lifted or relaxed around May 2020. As people were allowed toperformresume some of their dailyhabitsactivities outside of their home again, as expected, there was a decreaseofin the traffic observed at the IXPs and the ISP;insteadinstead, mobile traffic began to grow again.</t> </section> <section anchor="changes-in-application-use" numbered="true" toc="default"> <name>Changes in Application Use</name> <t>The composition of data traffic has changed since the beginning of the pandemic: the use of videoconferencing services and virtual private networks (VPNs) for access to company resources from the home environment has risen sharply. In ISP and IXPnetworknetworks, it was observed <xref target="Feldmann2020" format="default"/> that traffic associated with web conferencing, video, and gaming increasedlargelysignificantly in March 2020 as a result of the increasing user demand for solutions like Zoom or Microsoft Teams. For example, the relative traffic share of many "essential" applications like VPN and conferencing tools increased by more than 200%.</t> <t>Also, as people spent more hours at home, they tended to watch videos or play games, thus increasing entertainment traffic demands. At the same time, the traffic share for other traffic classes decreased substantially, e.g., traffic related to education, social media,and---forand, for someperiods---CDNs.periods, content delivery networks (CDNs). In April and June, web conferencing traffic was still high compared to the pre-pandemic scenario, while a slight decrease in CDN and social media traffic was observed. During thesemonthsmonths, many people were still working from home, but restrictions had been lifted or relaxed, which likely led to an increase in in-person social activities and a decrease in onlineones.</t>social activities.</t> <section anchor="example-campus-networks" numbered="true" toc="default"> <name>Example Campus Networks</name> <t>Changes in traffic have been observed atUniversityuniversity campus networks as well, especially due to the necessary adoption of remote teaching. The Politecnico di TorinoUniversity(Italy) deployed its in-house solution for remote teaching, which caused the outgoing traffic to grow by 2.5 times, driven by more than 600 daily online classes. Incomingtraffic, instead,traffic instead decreased by a factor of 10 due to the cessation of any in-person activity. Based on their measurements, this change in traffic and network usage didhowever notnot, however, lead to noticeable performance impairments, norhavehas significantly poor performance been observedforin students in remote regions of Italy. Outgoing traffic also increased due to other remote working solutions, such as collaboration platforms, VPNs, and remote desktops.</t> <t>Similar changes were observed by measuring REDIMadrid <xref target="Feldmann2020" format="default"/>, a European educational and researchnetwork, whichnetwork that connects 16 independent universities and research centers in the metropolitan region of Madrid. A drop of up to 55% in traffic volume on working days during the pandemic was observed. Similar to findings for ISP/IXP networks, it was observed that working days and weekend days are becoming more similar in terms of total traffic. The hourly traffic patterns reveal a traffic increase between 9 pm and 7 am. This could be due to users working more frequently at unusualtimes,times but could also potentially be caused by overseas students (mainly from Latin America and East Asia as suggested by theASAutonomous System (AS) numbers from which these connectionscame from)came) who accessed university network resources from their home countries.</t> <t>Given the fact that the users of the academic network (e.g., students and research staff) had to leavethecampus as a response to lockdown measures,alsothe trafficin and outin-and-out (i.e., ingress and egress) ratio also changed drastically. Prior to the lockdown, the incoming traffic volume was much largerthenthan the outgoingtraffic.traffic volume. This changed to a more balanced ratio. This change of traffic asymmetry can be explained by the nature of remote work. On the oneend,hand, users connected to the network services mainly to access resources, hence the increase in outgoing traffic. On the otherend,hand, all external (i.e., Internet-based) resources requested during work were no longer accessed from the educational network but from the users' homes.</t> </section> </section> <section anchor="mobile-networks-and-mobility" numbered="true" toc="default"> <name>Mobile Networks and Mobility</name> <t>Mobile network data usage appeared to decline following the imposition of localized lockdownmeasures,measures as these reduced typical levels of mobility and roaming.</t> <t><xref target="Lutu2020" format="default"/> measured the cellular network of O2 UK to evaluate how the changes in people's mobility impacted traffic patterns. By analyzing cellular networksignallingsignaling information regarding users' device mobility activity, they observed a decrease of 50% in mobility (according to different mobility metrics) in the UK during the lockdown period. As they found no correlation between this reduction in mobility and the number of confirmed COVID-19 cases, only the enforced government order was effective in significantly reducingmobilitymobility, and this reduction was more significant in densely populated urban areas than in rural areas. ForLondon,London specifically, it could be observed from the mobile network data that approximately 10% oftheresidents temporarily relocated during the lockdown.</t> <t>These mobility changes had immediate implications in the traffic patterns of the cellular network. The downlink data traffic volume aggregated for all bearers (including conversational voice) decreased forallthe entire UK by up to 25% during the lockdown period. This correlates with the reduction in mobility that was observedcountry-wide,countrywide, which likely resulted in people relying more onbroadbandresidential broadband Internet access to rundownload intensivedownload-intensive applications such as video streaming. The observed decrease in the radio cell load, with a reduction of approximately 15% across the UK after the stay-at-homeorder,order was enacted, further corroborates the drop in cellular connectivity usage.</t> <t>The total uplink data traffic volume, on the other hand, experienced littlechangeschange (between -7% and+1,5%)+1.5%) during lockdown. This was mainly due to the increase of 4G voice traffic (i.e.,VoLTE)Voice over LTE (VoLTE)) across the UK that peaked at 150% after the lockdown compared to the nationalmedialmedian value before the pandemic, thus compensating for the decrease in data traffic in the uplink.</t> <t>Finally, it was also observed that mobility changes have a different impact on network usage in geodemographic area clusters. In densely populated urban areas, a significantly higher decrease of mobile network usage (i.e., downlink and uplink trafficvolumes,volume, radioloadload, and active users) was observedthan incompared to rural areas. In the case of London, this was likely due to the geodemographics of the central districts, which include many seasonal residents (e.g.,tourists),tourists) and business and commercial areas.</t> </section> <section anchor="a-deeper-look-at-interconnections" numbered="true" toc="default"> <name>A Deeper Look at Interconnections</name> <t>Traffic at points of network interconnection noticeably increased, but most operators reacted quickly by rapidly adding additional capacity <xref target="Feldmann2020" format="default"/>. The amount ofincreasesincrease varied, with some networks that hosted popular applications such asvideo conferencingvideoconferencing experiencing traffic growth of several hundred to several thousand percent. At theIXP-level,IXP level, it was observed that port utilization increased. This phenomenon is mostly explained byahigher traffic demand from residential users.</t> <t>Measurements of interconnection links at major US ISPs byCAIDAthe Center for Applied Internet Data Analysis (CAIDA) andMITthe Massachusetts Institute of Technology (MIT) found some evidence of diurnal congestion around the March 2020timeframetime frame <xref target="Clark2020" format="default"/>, but most of this congestion disappeared in a few weeks, which suggests that operators indeed took steps to add capacity or otherwise mitigate the congestion.</t> </section> <section anchor="cloud-platforms" numbered="true" toc="default"> <name>Cloud Platforms</name> <t>Cloud infrastructure played a key role in supporting bandwidth-intensivevideo conferencingvideoconferencing and remote learning tools topractisepractice social distancing during the COVID-19 pandemic. Network congestion between cloud platforms and access networks could impact the quality of experience of these cloud-based applications. CAIDA leveraged web-based speed test servers toperformtake download and upload throughput measurements from virtual machines in public cloud platforms to various access ISPs in the United States <xref target="Mok2020" format="default"/>.</t> <t>The key findingsincluded:</t>included the following:</t> <ul spacing="normal"> <li>Persistent congestion events were not widely observed between cloud platforms and these networks, particular for large-scale ISPs, but we could observe large diurnal download throughput variations in peak hours from some locations to the cloud.</li> <li>There was evidence of persistent congestion in the egress direction to regional ISPs serving suburban areas in theU.S.US. Their users could have suffered from poor video streaming or file download performance from the cloud.</li> <li>The macroscopic analysis over 3 months(June-August,(June-August 2020) revealed downward trends in download throughput from ISPs and educational networks to certain cloud regions. We believe that increased use of the cloud in the pandemic could be one of the factors that contributed to the decreased performance.</li> </ul> </section> <section anchor="last-mile-congestion" numbered="true" toc="default"> <name>Last-Mile Congestion</name> <t>The last mile is the centerpiece of broadband connectivity, where poor last-mile performance generally translates to poor quality of experience. In a recentIMC'20Internet Measurement Conference (IMC '20) researchpaperpaper, Fontugne et al. investigated last-mile latency using traceroute data fromRIPEReseaux IP Europeens (RIPE) Atlas probes located in 646 ASes and looked for recurrent performance degradation <xref target="Fontugne2020-1" format="default"/>. They foundthatthat, in normaltimestimes, Atlas probesin only 10% ASesexperience persistent last-milecongestion,congestion in only 10% of ASes, but they recorded 55% more congested ASes during the COVID-19 outbreak. This deterioration caused by stay-at-home measures is particularly marked in networks with a very large number of users and in certain parts of the world. They found Japan to be the most impacted country in theirstudystudy, looking specifically atNTT OCN,the Nippon Telegraph and Telephone (NTT) Corporation Open Computer Network (OCN) but noting similar observations for several Japanese networks, includingIIJInternet Initiative Japan (IIJ) (AS2497).</t> <t>From mid-2020onwards,onward, however, theyhoweverobserved better performance than before the pandemic. In Japan, this was partly due to the deployments originally planned for accommodating the Tokyo Olympics,andand, more generally, it reflects the efforts of network operators to cope with these exceptional circumstances. The pandemic has demonstrated that its adaptive design and proficient community can keep the Internet operational during such unprecedented events. Also, from the numerous research and operational reports recently published, the pandemic is apparently shaping a more resilientInternet,Internet; as Nietzsche wrote, "What does not kill me makes me stronger".</t> </section> <section anchor="user-behaviour" numbered="true" toc="default"> <name>UserBehaviour</name>Behavior</name> <t>The type of traffic needed by the users also changed in 2020. Upstream traffic increased due the use ofvideo conferences,videoconferences, remote schooling, and similar applications. TheNCTANational Cable & Telecommunications Association (NCTA) and Comcast reported that while downstream traffic grew 20%, upstream traffic grew by as much as30% to 37%30-37% <xref target="NCTA2020" format="default"/> <xref target="Comcast2020" format="default"/>. Vodafone reported that upstream traffic grew by 100% in some markets <xref target="Vodafone2020" format="default"/>.</t> <t>Ericsson'sConsumer LabConsumerLab surveyed usersforregarding their usage and experiences during the crisis. Some of the key findings in <xref target="ConsumerlabReport2020" format="default"/>were:</t>were as follows:</t> <ul spacing="normal"> <li>9 in 10 users increased Internet activities, and time spent connected increased. In addition, 1 in 5 started new onlineactivities,activities; many in the older generation felt that they were helped by videocalling,calling; parents felt that their children's education washelped,helped; and so on.</li> <li>Network performance was, in general, found satisfactory. 6 in 10 were very satisfied with fixed broadband, and 3 in 4 felt that mobile broadband was the same or better compared to before the crisis. Consumers valued resilience and quality of service as the most importanttaskresponsibility for network operators.</li> <li>Smartphone application usage changed, with the fastest growth in apps related to COVID-19 tracking and information, remote working, e-learning, wellness, education, remote health consultation, and social shared experience applications.BiggestThe biggest decreases were in travel and booking, ride hailing, location, and parking applications.</li> </ul> <t>Some of thebehavioursbehaviors are likely permanent changes <xref target="ConsumerlabReport2020" format="default"/>. The adoption of video calls and other new services by many consumers, such as the older generation, is likely going to have a long-lasting effect. Surveys in various organizations point to a likely long-term increase in the number of people interested in remote work <xref target="WorkplaceAnalytics2020" format="default"/> <xref target="McKinsey2020" format="default"/>.</t> </section> </section> <section anchor="operational" numbered="true" toc="default"> <name>Operational Practices and Architectural Considerations</name> <t>The second and thirddaydays of the workshopwere held basedfocused onmoreopen discussionsfocussed onof arising operationalissuesandthearchitectural issuesarising or otherand the conclusions that could bereached.</t>reached from previous discussions and other issues raised in the position papers.</t> <section anchor="digital-divide" numbered="true" toc="default"> <name>Digital Divide</name> <t>Measurements from Fastly confirmed that Internet trafficvolume,volume in multiplecountries,countries rose rapidlyat the same time aswhile COVID casesincreasedwere increasing and lockdown policiescamewere coming into effect. Download speeds alsodecreased,decreased but in a much less dramatic fashion than when overall bandwidth usage increased. School closures led to a dramatic increase in traffic volume in many regions, and other public policy announcements triggered large traffic shifts. This suggests that governmentsmight usefullyshould coordinate with operators to allow time forpre-emptivepreemptive operationalchanges,changes in some cases.</t> <t>Measurements from the US showed that download rates correlate with income levels. However, download rates in the lowest income zip codes increased as the pandemic progressed, closing the divide with higher income areas. One possible reason for this in the data is decisions by some ISPs, such as Comcast and Cox, that increased speeds for users onlower-costcertain lower-cost plans and in certain areas. This suggests that network capacity wasavailable,available and that the correlation between income and download rates was not necessarily due to differences in the deployed infrastructure in differentregions;regions, although it was noted that certain access link technologies provide more flexibility than others in this regard.</t> </section> <section anchor="applications" numbered="true" toc="default"> <name>Applications</name><t>The web<t>Web conferencing systems (e.g., Microsoft Teams, Zoom, Webex) saw incredible growth, with overnight traffic increases of 15-20% in response to public policy changes, such as lockdowns. This required significant and rapid changes in infrastructure provisioning.</t> <t>Major video providers (YouTube, etc.) reduced bandwidth by 25% in some regions. It was suggested that this had a huge impact on the quality of videoconferencing systems until networks could scale to handle the fullbit-rate,bit rate, but other operators of some other services saw limited impact.</t> <t>Updates to popular gameshashave a significant impact on network load. Some discussions were reported between ISPs, CDNs, and the gaming industry on possibly coordinating various high-bandwidth update events, similar to what was done for entertainment/video download speeds. There was an apparently difficult interplay between bulk download and interactive real-time applications, potentially due to buffer bloat and queuing delays.</t> <t>It was noted that operators have experienceofwith rapid growth of Internet traffic. New applications with exponential growth are not that unusual in the network, and the traffic spike due to the lockdown was not that unprecedented for many. Many operators have tools and mechanisms to deal with this. Ensuring that knowledgeifis shared is a challenge.</t> <t>Following theseobservationsobservations, trafficprioritisationprioritization was discussed, starting fromDSCP marking, basically wondering ifDifferentiated Services Code Point (DSCP) marking. The question arose as to whether a minimalpriority markingpriority-marking scheme would have helped during the pandemic,e.g.e.g., by allowing marking of less-than-best-effort traffic. That discussion quickly devolved into a more general QoS and observabilitydiscussion, anddiscussion and, assuchsuch, alsotouchingtouched on the effects of increased encryption. The group was not, unsurprisingly, able to resolve the different perspectives and interestsinvolved in that,involved, but the discussion demonstrated that progressis made (and being less heated).</t>was made.</t> </section> <section anchor="observability" numbered="true" toc="default"> <name>Observability</name> <t>It is clear that there is a contrast in experience. Many operators reported fewproblems,problems in terms ofmetricsmetrics, such as measured download bandwidth, whilevideo conferencingvideoconferencing applications experienced significant usability problems running on those networks. The interaction between application providers and network providers worked very smoothly to resolve these issues, supported by strong personal contacts and relationships. But it seems clear that the metrics used by many operators to understand their network performance don't fully capture the impact on certain applications, and there is an observability gap. Do we need more tools to figure out the various impacts on user experience?</t> <t>These types of applications use surprising amounts of Forward Error Correction (FEC). Applications hide lots of loss to ensure a good user experience. This makes it harder to observe problems. The network can be behaving poorly, but the experience can be good enough. Resiliency measures can improve the user experience but hide severe problems. There may be a missing feedback loop between application developers and operators.</t> <t>It's clear that it's difficult for application providers and operators to isolate problems. Is a problem due to the localWiFi,Wi-Fi, the access network, the cloud network, etc.? Metrics from access points would help, but ingeneralgeneral, lack of observability into the network as a whole is a real concern when it comes to debugging performance issues.</t> <t>Further, it's clear that it can be difficult to route problem reports to the person who can fix them, especially if the reported information needs to be shared across multiple networks in the Internet. COVID-enhanced cooperation made it easier to debug problems; lines of communication are important.</t> </section> <section anchor="security" numbered="true" toc="default"> <name>Security</name> <t>The increased threats and network security impacts arising from COVID-19 fall into two areas: (1) the agility of malicious actors to spin up new campaigns using COVID-19 as a lure, and (2) the increased threat surface from a rapid shift towardshome working.</t>working from home.</t> <t>During 2020, there was a shift to home working generally, and in the way in which peopleuseused thenetwork, withnetwork. IT departmentsrollingrolled out new equipment quickly andusingused technologies like VPNs for the first time, while others put existing solutions under much greater load. As VPN technology became more widespread and more widely used, it arguably became a more valuable target; one Advanced Persistent Threat group (APT29) was successful in using recently published exploits in a range of VPN software to gain initialfootholds<xreffootholds <xref target="Kirsty2020" format="default"/>.</t> <t>Of all scams detected by theUK NCSC (UnitedUnited Kingdom National Cyber SecurityCentre)Centre (UK NCSC) that purported to originate from the UK Government, more related to COVID-19 than any other subject. There are other reports of a strong rise in phishing, fraud, and scams related to COVID <xref target="Kirsty2020" format="default"/>.Although, from the data seen to date,Although the overall levels ofcyber crimecybercrime have notincreased,increased from the data seen to date, there was certainly a shift in activity-as both the NCSC andCISA (DHSthe Department of Homeland Security Cybersecurity and Infrastructure SecurityAgency)Agency (DHS CISA) sawagrowing use ofCOVID-19 relatedCOVID-19-related themes by malicious cyber actors as a lure. Attackers usedCOVID-19 relatedCOVID-19-related scams and phishing emails totarget:target individuals, small and medium businesses, largeorganisations,organizations, andorganisationsorganizations involved in both national and international COVID-19 responses (healthcare bodies, pharmaceutical companies,academiaacademia, and medical researchorganisations).organizations). Newtargets, for example organisationstargets (for example, organizations involved in COVID-19 vaccinedevelopmentdevelopment) were attacked using VPN exploits, highlighting the potential consequences of vulnerable infrastructure.</t> <t>It's unclear how to effectively detect and counter these attacks at scale. Approaches such as using Indicators of Compromise andcrowd-sourcedcrowdsourced flagging of suspicious emails were found to be effective intheresponse to COVID-19-relatedscams<xrefscams <xref target="Kirsty2020" format="default"/>, and observing the DNS to detect malicious use is widespread and effective. The use of DNS over HTTPS offers privacybenefitsbenefits, but current deployment models can bypass these existing protective DNS measures.</t> <t>It was also noted that when everyone moves to performing their job online, lack of understanding of security becomes a bigger issue. Is it reasonable to expect every user of the Internet totakehave password training? Or is there a fundamental problem with a technical solution? Modern advice advocates a layered approach to securitydefences,defenses, with user education forming just one of those layers.</t> <t>Communication platforms such as Zoom are not new: many people have used them for years, but as COVID-19 saw an increasing number oforganisationsorganizations and individuals turning to these technologies, they became an attractivetarget,target due to increased usage. In turn, there was an increase in malicious cyber actor activity, either through hijacking online meetings that were not secured with passwords or leveraging unpatched software as an attack vector. How can new or existing measures protect users from the attacks levied against the next vulnerable service?</t> <t>Overall, it may be that there were fewer security challenges than expected arising from many people suddenly working from home. However, the agility of attackers, the importance of robust and scalabledefencedefense mechanisms, and some existing security problems and challenges may have become even more obvious and acute with an increased use of Internet-based services, particularly in a pandemic situation and in times of uncertainty, where users can be more vulnerable to social engineering techniques and attacks.</t> </section> <section anchor="discussion" numbered="true" toc="default"> <name>Discussion</name> <t>There is a concern that we're missing observability for the network as a whole. Each application provider and operator has their own little lens.No-oneNo one has the big-picture view of the network.</t> <t>How much of a safety margin do we need? Some of the resiliency comes from us not running the network too close to its limit. This allows traffic toshift,shift and gives headroom for the network to cope. Thebest effortbest-effort nature of the network may help here.TechniquesUsing techniques to run the network closer to its limitsimprove performance in the usual case,usually improves performance, but highlyoptimisedoptimized networks may be less robust.</t> <t>Finally, it was observed that we get what we measure. There may be an argument for operators to perhaps shift their measurement focusperhapsaway from purecapacity,capacity toratherinstead measureQoEQuality of Experience (QoE) or resilience. The Internet is a critical infrastructure, and people arerealisingrealizing that now. We should use this as awake-up-callwake-up call to improve resilience, both in protocol design and operational practice, not necessarily tooptimiseoptimize for absolute performance or quality of experience.</t> </section> </section> <section anchor="conclusions" numbered="true" toc="default"> <name>Conclusions</name> <t>There is a wealth of data about the performance of the Internet during the COVID-19 crisis. The main conclusion from the various measurements is that fairly large shifts occurred. And those shifts were not merely aboutchangingexchanging one application foranother,another; they actually impacted traffic flows anddirections,directions andcausedcaused, in manycasescases, a significant traffic increase. Early reports also seem to indicate that the shifts have gone relatively smoothly from the point of view of overall consumer experience.</t> <t>An important but not so visible factor that led tothisrunning smoothly was that many people and organizationswherewere highly motivated to ensure good user experience. A lot of collaboration happened in the background, problems were corrected, many providers significantly increased their capacity, and so on.</t> <t>On the security front, the COVID-19 crisis showcased the agility with which malicious actors can move in response to a shift in user Internetusage,usage and the vast potential of the disruption and damage that they can inflict. Equally, it showed the agility ofdefenders,defenders when they have access to the tools and information they need to protect users and networks, and it showcased the power of Indicators of Compromise when defenders around the world are working together against the same problem.</t> <t>In general, the Internet also seems well suited for adapting to new situations, at least within some bounds. The Internet is designed for flexibility and extensibility, rather than being optimized for today's particulartraffic.traffic types. This makes it possible to use it for manyapplications,applications and in many deploymentsituations,situations and to make changes as needed. The generality is present in many parts of the overall system, from basic Internet technology tobrowsers,browsers and from name servers to content delivery networks and cloud platforms. When usage changes, what is needed is often merely different services, perhaps somere-allocationreallocation ofresources,resources as well as consequent application and continuation of existing securitydefences,defenses, but not fundamental technology or hardware changes.</t> <t>On the other hand, this is not to say that no improvements are needed:</t> <ul spacing="normal"> <li>We need a better understanding of the health of the Internet. Going forward, the critical nature that the Internet plays in our lives means that the health of the Internet needs to receive significant attention. Understanding how well networks work is not just a technicalmatter,matter; it is also of crucial importance to the people andeconomyeconomies of the societies using it. Projects and research that monitor Internet and services performanceinon a broad scale and across different networks are therefore important.</li> <li>We need to maintain defensive mechanisms to be used in times of crisis. Malicious cyber actors are continually adjusting their tactics to take advantage of new situations, and the COVID-19 pandemic is no exception. Malicious actors used thehighstrong appetite forCOVID-19 relatedCOVID-19-related information as an opportunity to deliver malware andransomware,ransomware and to steal user credentials. Against the landscape of a shift to working from home and an increase in users vulnerable to attack, and as IT departments were often overwhelmed by rolling out new infrastructure and devices,IoCsharing Indicators of Compromise (IoC) was a vital part of the response toCOVID-19 relatedCOVID-19-related scams and attacks.</li> <li>We need to ensure that broadband is available toall,all and that Internet services equally serve different groups. The pandemic has shown how the effects of the digital divide can be amplified during acrisis,crisis and has further highlighted the importance of equitable Internet access.</li> <li>We need to continue to work on all the other improvements that are seen as necessary anyway, such as further improvements in security, the ability for networks and applications to collaborate better, etc.</li> <li>We need to ensure that informal collaboration between different parties involved in the operation of the network continues and isstrengthened,strengthened to ensure continued operational resilience.</li> </ul> </section> </section> <section anchor="feedback-on-meeting-format" numbered="true" toc="default"> <name>Feedback on Meeting Format</name> <t>While there are frequently virtual participants in IAB workshops, the IAB had no experience running workshops entirely virtually.</t> <t>Feedback on this event format was largely positive, however. It was particularly useful that as the three sessions were scheduled on Monday, Wednesday, and Friday, the time in between the sessions could be used for mailing list discussion and compilation of additional workshop material. The positive feedback was likely at least partly due to the fact that many of the workshop participants knew one another from previous face-to-face events (primarily IETF meetings).</t> <t>The process for sending invitations to the workshop should be improved for next time, however, as a few invitations were initiallylost, and inlost. In a virtualmeetingmeeting, it may be more reasonable to invite not just one person but allco-authorscoauthors of a paper, for instance. At least for this workshop, we did not appear to suffer from having too many participants, and in manycasescases, there may be some days when a particular participant may not be able to attend a session.</t> </section> <section anchor="positionpapers" numbered="true" toc="default"> <name>Position Papers</name> <t>The following position papers were received, in alphabetical order:</t> <ul spacing="normal"><li>Afxanasyev,<li>Afanasyev, A., Wang, L., Yeh, E., Zhang, B., and Zhang, L.: Identifying the Disease from the Symptoms: Lessons for Networking in the COVID-19 Era <xref target="Afxanasyev2020" format="default"/></li> <li>Arkko,Jari:J.: Observations on Network User Behaviour During COVID-19 <xref target="Arkko2020" format="default"/></li> <li>Bronzino, F., Culley, E., Feamster,N. Liu.N., Liu, S.,Livingood.Livingood, J., and Schmitt, P.: IAB COVID-19 Workshop: Interconnection Changes in the United States <xreftarget="Bronzino2020"target="I-D.feamster-livingood-iab-covid19-workshop" format="default"/></li> <li>Campling,AndrewA. and Lazanski,Dominique:D.: Will the Internet Still Be Resilient During the Next Black Swan Event? <xref target="Campling2020" format="default"/></li> <li>Cho,Kenjiro:K.: On the COVID-19 Impact to broadband traffic in Japan <xref target="Cho2020" format="default"/></li> <li>Clark, D.: Measurement of congestion on ISP interconnection links <xref target="Clark2020" format="default"/></li> <li>Favale, T., Soro, F., Trevisan, M., Drago, I., and Mellia, M.: Campus traffic and e-Learning during COVID-19 pandemic <xref target="Favale2020" format="default"/></li> <li>Feldmann, A., Gasser, O., Lichtblau, F., Pujol, E., Poese, I., Dietzel, C., Wagner, D., Wichtlhuber, M., Tapiador, J., Vallina-Rodriguez, N., Hohlfeld, O., and Smaragdakis, G.: A view of Internet Traffic Shifts at ISP and IXPs during the COVID-19 Pandemic <xref target="Feldmann2020" format="default"/></li> <li>Fontugne, R., Shah, A., and Cho, K.: The Impact of COVID-19 on Last-mile Latency <xref target="Fontugne2020" format="default"/></li> <li>Gillmor, D.: Vaccines, Privacy, Software Updates, and Trust <xref target="Gillmor2020" format="default"/></li> <li>Gu, Y. and Li,Z.Z.: Covid 19 Impact on China ISP's Network Traffic Pattern and Solution Discussion <xref target="Gu2020" format="default"/></li> <li>Jennings, C. and Kozanian, P.: WebEx Scaling During Covid <xref target="Jennings2020" format="default"/></li> <li>Lutu, A., Perino, D., Bagnulo, M., Frias-Martinez, E., and Khangosstar, J.: A Characterization of the COVID-19 Pandemic Impact on a Mobile Network Operator Traffic <xref target="Lutu2020" format="default"/></li> <li>Mok,Ricky,R., and claffy, kc: Measuring the impact of COVID-19 on cloud network performance <xref target="Mok2020" format="default"/></li><li>Kirsty P:<li>Paine, K.: IAB COVID-19 Network Impacts <xref target="Kirsty2020" format="default"/></li> </ul> </section> <sectionanchor="participants" numbered="true" toc="default"> <name>Workshop participants</name> <t>The following is an alphabetical list of participants in the workshop.</t> <ul spacing="normal"> <li>Jari Arkko (Ericsson/IAB)</li> <li>Ben Campbell (Independent/IAB)</li> <li>Andrew Campling (419 Consulting)</li> <li>Kenjiro Cho (IIJ)</li> <li>kc Claffy (CAIDA)</li> <li>David Clark (MIT CSAIL)</li> <li>Chris Dietzel (DE-CIX)</li> <li>Idilio Drago (University of Turin)</li> <li>Stephen Farrell (Trinity College Dublin/IAB)</li> <li>Nick Feamster (University of Chicago)</li> <li>Anja Feldmann (Max Planck Institute for Informatics)</li> <li>Romain Fontugne (IIJ Research Lab)</li> <li>Oliver Gasser (Max Planck Institute for Informatics)</li> <li>Daniel Kahn Gillmor (ACLU)</li> <li>Yunan Gu (Huawei)</li> <li>Oliver Hohlfeld (Brandenburg University of Technology, BTU)</li> <li>Jana Iyengar (Fastly)</li> <li>Cullen Jennings (Cisco/IAB)</li> <li>Mirja Kuhlewind (Ericsson/IAB)</li> <li>Franziska Lichtblau (Max Planck Institute for Informatics)</li> <li>Dominique Lazanski</li> <li>Zhenbin Li (Huawei/IAB)</li> <li>Jason Livingood (Comcast)</li> <li>Andra Lutu (Telefonica Research)</li> <li>Vesna Manojlovic (RIPE NCC)</li> <li>R Martin EC (?)</li> <li>Matt Matthis (Google)</li> <li>Larry Masinter (Retired)</li> <li>Jared Mauch (Akamai/IAB)</li> <li>Deep Medhi (NSF)</li> <li>Marco Mellia (Politecnico di Torino)</li> <li>Ricky Mok (CAIDA)</li> <li>Karen O'Donoghue (Internet Society)</li> <li>Kirsty P (NCSC)</li> <li>Diego Perino (Telefonica Research)</li> <li>Colin Perkins (University of Glasgow/IRTF/IAB)</li> <li>Enric Pujol (Benocs)</li> <li>Anant Shah (Verizon Media Platform)</li> <li>Francesca Soro (Politecnico di Torino)</li> <li>Brian Trammell (Google)</li> <li>Gergios Tselentis (European Commission)</li> <li>Martino Trevisan</li> <li>Lan Wang (University of Memphis)</li> <li>Rob Wilton (Cisco)</li> <li>Jiankang Yao (CNNIC)</li> <li>Lixia Zhang (UCLA)</li> </ul> </section> <sectionanchor="program-committee" numbered="true" toc="default"> <name>Program Committee</name> <t>The workshopProgram Committeeprogram committee members wereJari Arkko, Stephen Farrell, Cullen Jennings, Colin Perkins, Ben Campbell,<contact fullname="Jari Arkko"/>, <contact fullname="Stephen Farrell"/>, <contact fullname="Cullen Jennings"/>, <contact fullname="Colin Perkins"/>, <contact fullname="Ben Campbell"/>, andMirja Kuehlewind.</t><contact fullname="Mirja Kühlewind"/>.</t> </section><section anchor="acknowledgments" numbered="true" toc="default"> <name>Acknowledgments</name> <t>The authors would like to thank the workshop participants, the members of the IAB,</middle> <back> <displayreference target="I-D.feamster-livingood-iab-covid19-workshop" to="Bronzino2020"/> <references> <name>Informative References</name> <reference anchor="Afxanasyev2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/12/IAB-COVID-19-WS_102820.pdf"> <front> <title>Identifying theprogram committee,Disease from theparticipants in the architecture discussion list for interesting discussions, and Cindy Morgan for the practical arrangements.</t> <t>Further special thanks to those participants who also contributed to this report: Romain Fontugne provided text based on his blog post at https://eng-blog.iij.ad.jp/archives/7722; Ricky Mok for text on cloud platform; Martino Trevisan for text on campus networks; David Clark on congestion measurements at interconnects; Oliver Hohlfeld for the text on traffic growth, changes in traffic shifts, campus networks, and interconnections; Andra Lutu on mobile networks; Kirsty Paine for text on security impacts; and thanks to Jason Livingood for his review and additions.</t> </section> </middle> <back> <references> <name>Informative References</name> <reference anchor="Afxanasyev2020"> <front> <title>Identifying the Disease from the Symptoms: Lessons for NetworkingSymptoms: Lessons for Networking in the COVID-19 Era</title> <author initials="A."surname="Afxanasyev">surname="Afanasyev"> <organization/> </author> <author initials="L." surname="Wang"> <organization/> </author> <author initials="E." surname="Yeh"> <organization/> </author> <author initials="B." surname="Zhang"> <organization/> </author> <author initials="L." surname="Zhang"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/12/IAB-COVID-19-WS_102820.pdf" value=""/></reference> <referenceanchor="Arkko2020">anchor="Arkko2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-arkko.pdf"> <front> <title>Observations on Network User Behaviour During COVID-19</title> <author initials="J." surname="Arkko"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-arkko.pdf" value=""/> </reference> <reference anchor="Bronzino2020"> <front> <title>IAB COVID-19 Workshop: Interconnection Changes in the United States</title> <author initials="F." surname="Bronzino"> <organization/> </author> <author initials="E." surname="Culley"> <organization/> </author> <author initials="N." surname="Feamster"> <organization/> </author> <author initials="S." surname="Liu"> <organization/> </author> <author initials="J." surname="Livingood"> <organization/> </author> <author initials="P." surname="Schmitt"> <organization/> </author> <date year="2020" month="October"/> </front> <seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-feamster.pdf" value=""/></reference> <!-- [Bronzino2020] [I-D.feamster-livingood-iab-covid19-workshop] Expired --> <xi:include href="https://datatracker.ietf.org/doc/bibxml3/reference.I-D.feamster-livingood-iab-covid19-workshop.xml"/> <referenceanchor="Campling2020">anchor="Campling2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-campling.pdf"> <front> <title>Will the Internet Still Be Resilient During the Next Black Swan Event?</title> <author initials="A." surname="Campling"> <organization/> </author> <author initials="D." surname="Lazanski"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-campling.pdf" value=""/></reference> <referenceanchor="Cho2020">anchor="Cho2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-cho.pdf"> <front> <title>On the COVID-19 Impact to broadband traffic in Japan</title> <author initials="K." surname="Cho"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-cho.pdf" value=""/></reference> <referenceanchor="Clark2020">anchor="Clark2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-clark.pdf"> <front> <title>Measurement of congestion on ISP interconnection links</title> <author initials="D." surname="Clark"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-clark.pdf" value=""/></reference> <referenceanchor="Favale2020">anchor="Favale2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-favale.pdf"> <front> <title>Campus traffic and e-Learning during COVID-19 pandemic</title> <author initials="T." surname="Favale"> <organization/> </author> <author initials="F." surname="Soro"> <organization/> </author> <author initials="M." surname="Trevisan"> <organization/> </author> <author initials="I." surname="Drago"> <organization/> </author> <author initials="M." surname="Mellia"> <organization/> </author> <date year="2020" month="October"/> </front> <seriesInfoname="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-favale.pdf" value=""/>name="DOI" value="10.1016/j.comnet.2020.107290"/> </reference> <referenceanchor="Feldmann2020">anchor="Feldmann2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-feldmann.pdf"> <front> <title>A view of Internet Traffic Shifts at ISP and IXPs during the COVID-19 Pandemic</title> <author initials="A." surname="Feldmann"> <organization/> </author> <author initials="O." surname="Gasser"> <organization/> </author> <author initials="F." surname="Lichtblau"> <organization/> </author> <author initials="E." surname="Pujol"> <organization/> </author> <author initials="I." surname="Poese"> <organization/> </author> <author initials="C." surname="Dietzel"> <organization/> </author> <author initials="D." surname="Wagner"> <organization/> </author> <author initials="M." surname="Wichtlhuber"> <organization/> </author> <author initials="J." surname="Tapiador"> <organization/> </author> <authorinitials="." surname="N Vallina-Rodriguez">initials="N." surname="Vallina-Rodriguez"> <organization/> </author> <author initials="O." surname="Hohlfeld"> <organization/> </author> <author initials="G." surname="Smaragdakis"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-feldmann.pdf" value=""/></reference> <referenceanchor="Fontugne2020">anchor="Fontugne2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-fontugne.pdf"> <front> <title>The Impact of COVID-19 on Last-mile Latency</title> <author initials="R." surname="Fontugne"> <organization/> </author> <author initials="A." surname="Shah"> <organization/> </author> <author initials="K." surname="Cho"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-fontugne.pdf" value=""/></reference> <referenceanchor="Gillmor2020">anchor="Gillmor2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-gillmor.pdf"> <front> <title>Vaccines, Privacy, Software Updates, and Trust</title> <author initials="D." surname="Gillmor"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-gillmor.pdf" value=""/></reference> <referenceanchor="Gu2020">anchor="Gu2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-gu.pdf"> <front> <title>Covid 19 Impact on China ISP's Network Traffic Pattern and Solution Discussion</title> <author initials="Y." surname="Gu"> <organization/> </author> <author initials="Z." surname="Li"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-gu.pdf" value=""/></reference> <referenceanchor="Jennings2020">anchor="Jennings2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-jennings.pdf" > <front> <title>WebEx Scaling During Covid</title> <author initials="C." surname="Jennings"> <organization/> </author> <author initials="P." surname="Kozanian"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-jennings.pdf" value=""/></reference> <referenceanchor="Lutu2020">anchor="Lutu2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-lutu.pdf"> <front> <title>A Characterization of the COVID-19 Pandemic Impact on a Mobile Network Operator Traffic</title> <author initials="A." surname="Lutu"> <organization/> </author> <author initials="D." surname="Perino"> <organization/> </author> <author initials="M." surname="Bagnulo"> <organization/> </author> <author initials="E." surname="Frias-Martinez"> <organization/> </author> <author initials="J." surname="Khangosstar"> <organization/> </author> <date year="2020" month="October"/> </front> <seriesInfoname="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-lutu.pdf" value=""/>name="DOI" value="10.1145/3419394.3423655"/> </reference> <referenceanchor="Mok2020">anchor="Mok2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-mok.pdf"> <front> <title>Measuring the impact of COVID-19 on cloud network performance</title> <author initials="R." surname="Mok"> <organization/> </author> <authorinitials="." surname="kc claffy">initials="kc" surname="claffy"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-mok.pdf" value=""/></reference> <referenceanchor="Kirsty2020">anchor="Kirsty2020" target="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-kirstyp.pdf"> <front> <title>IAB COVID-19 Network Impacts</title> <authorinitials="." surname="Kirsty P">initials="K." surname="Paine"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="https://www.iab.org/wp-content/IAB-uploads/2020/10/covid19-kirstyp.pdf" value=""/></reference> <referenceanchor="Comcast2020">anchor="Comcast2020" target="https://corporate.comcast.com/covid-19/network/may-20-2020"> <front> <title>COVID-19 Network Update</title><author initials="." surname="Comcast"> <organization/><author> <organization>Comcast</organization> </author> <date year="2020" month="May"/> </front><seriesInfo name="https://corporate.comcast.com/covid-19/network/may-20-2020" value=""/></reference> <referenceanchor="NCTA2020">anchor="NCTA2020" target="https://www.ncta.com/COVIDdashboard"> <front> <title>COVID-19: How Cable's Internet Networks Are Performing: Metrics, Trends & Observations</title><author initials="." surname="NCTA"> <organization/><author><organization>NCTA</organization> </author><date year="2020"/></front><seriesInfo name="https://www.ncta.com/COVIDdashboard" value=""/></reference> <referenceanchor="Vodafone2020">anchor="Vodafone2020" target="https://www.vodafone.com/covid19/news/update-on-vodafone-networks" > <front> <title>An update on Vodafone's networks</title><author initials="." surname="Vodafone"> <organization/><author><organization>Vodafone </organization> </author> <date year="2020" month="April"/> </front><seriesInfo name="https://www.vodafone.com/covid19/news/update-on-vodafone-networks" value=""/></reference> <referenceanchor="ConsumerlabReport2020">anchor="ConsumerlabReport2020" target="https://www.ericsson.com/en/reports-and-papers/consumerlab/reports/keeping-consumers-connected-during-the-covid-19-crisis"> <front><title>Keeping<title>Connectivity in a COVID-19 world: Keeping consumers connected in aCOVID-19 context</title> <author initials="." surname="Ericsson Consumer & IndustryLab"> <organization/>global crisis</title> <author><organization>Ericsson ConsumerLab </organization> </author><date year="2020" month="June"/></front><seriesInfo name="https://www.ericsson.com/en/reports-and-papers/consumerlab/reports/keeping-consumers-connected-during-the-covid-19-crisis" value=""/></reference> <referenceanchor="WorkplaceAnalytics2020">anchor="WorkplaceAnalytics2020" target="https://globalworkplaceanalytics.com/work-at-home-after-covid-19-our-forecast"> <front><title>Work-At-Home<title>Work-at-Home AfterCovid-19—OurCovid-19--Our Forecast</title> <author initials="K." surname="Lister"> <organization/> </author> <dateyear="2020"/>year="2020" month="March"/> </front><seriesInfo name="https://globalworkplaceanalytics.com/work-at-home-after-covid-19-our-forecast" value=""/></reference> <referenceanchor="McKinsey2020">anchor="McKinsey2020" target="https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Organization/Our%20Insights/Reimagining%20the%20office%20and%20work%20life%20after%20COVID%2019/Reimagining-the-office-and-work-life-after-COVID-19-final.pdf"> <front> <title>Reimagining the office and work life after COVID-19</title> <author initials="B." surname="Boland"> <organization/> </author> <author initials="A." surname="De Smet"> <organization/> </author> <author initials="R." surname="Palter"> <organization/> </author> <author initials="A." surname="Sanghvi"> <organization/> </author> <date year="2020" month="June"/> </front><seriesInfo name="https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Organization/Our%20Insights/Reimagining%20the%20office%20and%20work%20life%20after%20COVID%2019/Reimagining-the-office-and-work-life-after-COVID-19-final.pdf" value=""/></reference> <reference anchor="Fontugne2020-1"> <front> <title>Persistent Last-mile Congestion: Not so Uncommon</title> <author initials="R." surname="Fontugne"> <organization/> </author> <author initials="A." surname="Shah"> <organization/> </author> <author initials="K." surname="Cho"> <organization/> </author> <date year="2020" month="October"/> </front><seriesInfo name="Proceedings<refcontent>Proceedings of the ACM Internet Measurement Conference (IMC'20)" value=""/>'20)</refcontent> <seriesInfo name="DOI" value="10.1145/3419394.3423648"/> </reference> </references> <section anchor="participants" numbered="true" toc="default"> <name>Workshop Participants</name> <t>The following is an alphabetical list of participants in the workshop.</t> <ul> <li><t><contact fullname="Jari Arkko"/> (Ericsson/IAB)</t></li> <li><t><contact fullname="Ben Campbell"/> (Independent/IAB)</t></li> <li><t><contact fullname="Andrew Campling"/> (419 Consulting)</t></li> <li><t><contact fullname="Kenjiro Cho"/> (IIJ)</t></li> <li><t><contact fullname="kc claffy"/> (CAIDA)</t></li> <li><t><contact fullname="David Clark"/> (MIT CSAIL)</t></li> <li><t><contact fullname="Chris Dietzel"/> (DE-CIX)</t></li> <li><t><contact fullname="Idilio Drago"/> (University of Turin)</t></li> <li><t><contact fullname="Stephen Farrell"/> (Trinity College Dublin/IAB)</t></li> <li><t><contact fullname="Nick Feamster"/> (University of Chicago)</t></li> <li><t><contact fullname="Anja Feldmann"/> (Max Planck Institute for Informatics)</t></li> <li><t><contact fullname="Romain Fontugne"/> (IIJ Research Lab)</t></li> <li><t><contact fullname="Oliver Gasser"/> (Max Planck Institute for Informatics)</t></li> <li><t><contact fullname="Daniel Kahn Gillmor"/> (ACLU)</t></li> <li><t><contact fullname="Yunan Gu"/> (Huawei)</t></li> <li><t><contact fullname="Oliver Hohlfeld"/> (Brandenburg University of Technology (BTU))</t></li> <li><t><contact fullname="Jana Iyengar"/> (Fastly)</t></li> <li><t><contact fullname="Cullen Jennings"/> (Cisco/IAB)</t></li> <li><t><contact fullname="Mirja Kühlewind"/> (Ericsson/IAB)</t></li> <li><t><contact fullname="Dominique Lazanski"/></t></li> <li><t><contact fullname="Zhenbin Li"/> (Huawei/IAB)</t></li> <li><t><contact fullname="Franziska Lichtblau"/> (Max Planck Institute for Informatics)</t></li> <li><t><contact fullname="Jason Livingood"/> (Comcast)</t></li> <li><t><contact fullname="Andra Lutu"/> (Telefonica Research)</t></li> <li><t><contact fullname="Vesna Manojlovic"/> (RIPE NCC)</t></li> <li><t><contact fullname="Rüdiger Martin"/> (EC)</t></li> <li><t><contact fullname="Larry Masinter"/> (Retired)</t></li> <li><t><contact fullname="Matt Matthis"/> (Google)</t></li> <li><t><contact fullname="Jared Mauch"/> (Akamai/IAB)</t></li> <li><t><contact fullname="Deep Medhi"/> (NSF)</t></li> <li><t><contact fullname="Marco Mellia"/> (Politecnico di Torino)</t></li> <li><t><contact fullname="Ricky Mok"/> (CAIDA)</t></li> <li><t><contact fullname="Karen O'Donoghue"/> (Internet Society)</t></li> <li><t><contact fullname="Kirsty Paine"/> (NCSC)</t></li> <li><t><contact fullname="Diego Perino"/> (Telefonica Research)</t></li> <li><t><contact fullname="Colin Perkins"/> (University of Glasgow/IRTF/IAB)</t></li> <li><t><contact fullname="Enric Pujol"/> (Benocs)</t></li> <li><t><contact fullname="Anant Shah"/> (Verizon Media Platform)</t></li> <li><t><contact fullname="Francesca Soro"/> (Politecnico di Torino)</t></li> <li><t><contact fullname="Brian Trammell"/> (Google)</t></li> <li><t><contact fullname="Martino Trevisan"/></t></li> <li><t><contact fullname="Georgios Tselentis"/> (European Commission)</t></li> <li><t><contact fullname="Lan Wang"/> (University of Memphis)</t></li> <li><t><contact fullname="Rob Wilton"/> (Cisco)</t></li> <li><t><contact fullname="Jiankang Yao"/> (CNNIC)</t></li> <li><t><contact fullname="Lixia Zhang"/> (UCLA)</t></li> </ul> </section> <section numbered="false"> <name>IAB Members at the Time of Approval</name> <t>Internet Architecture Board members at the time this document was approved for publication were:</t> <ul empty="true" spacing="compact" bare="false" indent="3"> <li><t><contact fullname="Jari Arkko"/></t></li> <li><t><contact fullname="Deborah Brungard"/></t></li> <li><t><contact fullname="Ben Campbell"/></t></li> <li><t><contact fullname="Lars Eggert"/></t></li> <li><t><contact fullname="Wes Hardaker"/></t></li> <li><t><contact fullname="Cullen Jennings"/></t></li> <li><t><contact fullname="Mirja Kühlewind"/></t></li> <li><t><contact fullname="Zhenbin Li"/></t></li> <li><t><contact fullname="Jared Mauch"/></t></li> <li><t><contact fullname="Tommy Pauly"/></t></li> <li><t><contact fullname="David Schinazi"/></t></li> <li><t><contact fullname="Russ White"/></t></li> <li><t><contact fullname="Jiankang Yao"/></t></li> </ul> </section> <section anchor="acknowledgments" numbered="false" toc="default"> <name>Acknowledgments</name> <t>The authors would like to thank the workshop participants, the members of the IAB, the program committee, the participants in the architecture discussion list for the interesting discussions, and <contact fullname="Cindy Morgan"/> for the practical arrangements.</t> <t>Further special thanks to those participants who also contributed to this report: <contact fullname="Romain Fontugne"/> provided text based on his blog post at <eref target="https://eng-blog.iij.ad.jp/archives/7722" brackets="angle"/>; <contact fullname="Ricky Mok"/> for text on cloud platforms; <contact fullname="Martino Trevisan"/> for text on campus networks; <contact fullname="David Clark"/> on congestion measurements at interconnects; <contact fullname="Oliver Hohlfeld"/> for the text on traffic growth, changes in traffic shifts, campus networks, and interconnections; <contact fullname="Andra Lutu"/> on mobile networks; and <contact fullname="Kirsty Paine"/> for text on security impacts. 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